Client Testimonials

London Borough of Tower Hamlets

We have used SMSR to develop and improve our residents' panel 10 fold in the last 3 years. They provide a very cost effective service for regular surveys. Despite short notice, additional last minute requests, changing demands etc; they always deliver a personalised service that understands the authorities needs. They have also been exceptionally good at ensuring good turnouts at qualitative events on a regular basis

Susan Ritchie
Consultation manager

Lancashire Police Constabulary

We have worked with SMSR for over 2 years on a number of projects varying from postal, on-line and telephone surveys to conducting focus groups and managing our citizen’s panel, on both a continuous and ad hoc basis. During that time they have developed a great understanding of our requirements and we have a close working relationship, as a result of which SMSR have been able to meet our demands successfully. Their progressive approach to their work allows them to provide a flexible, tailored and timely approach to our projects and from experience we know this cannot be matched by larger research agencies. The team at SMSR are always friendly, enthusiastic and willing to put in 110% to ensure that they meet our needs.

Clare Hands
Consultation Officer