Client Testimonials

Bedfordshire Police Authority

Since early 2007 we have used SMSR as a single agency and in partnership with local authorities. The industry experience they offer us is reassuring. Our project manager, Claire, can be counted on to deliver every time; and because each of our surveys is trialed with a sample group first, we can be sure we are communicating effectively with our survey takers.

Elena Collins

Policy and Research Officer

Shepway District Council

We have enjoyed an excellent relationship with SMSR for nearly four years. They have looked after our Citizens' Panel and delivered varying consultation projects always on time. A friendly, efficient and professional service is always assured with them. Sound advice on your organisation's consultation needs is part of the deal with SMSR.

Jason Wust

Policy & Performance Officer

Berwick-upon-Tweed Borough Council

As one of the smallest councils in the country we need to work with companies who provide good quality services at competitive prices. In the last three years SMSR have never let us down; providing speedy, efficient and relevant market research which we have been able to use to help improve our services for customers.

April Shelley

Policy and Communications Officer

Lancashire Police Constabulary

We have worked with SMSR for over 2 years on a number of projects varying from postal, on-line and telephone surveys to conducting focus groups and managing our citizen’s panel, on both a continuous and ad hoc basis. During that time they have developed a great understanding of our requirements and we have a close working relationship, as a result of which SMSR have been able to meet our demands successfully. Their progressive approach to their work allows them to provide a flexible, tailored and timely approach to our projects and from experience we know this cannot be matched by larger research agencies. The team at SMSR are always friendly, enthusiastic and willing to put in 110% to ensure that they meet our needs.

Clare Hands

Consultation Officer

London Borough of Tower Hamlets

We have used SMSR to develop and improve our residents' panel 10 fold in the last 3 years. They provide a very cost effective service for regular surveys. Despite short notice, additional last minute requests, changing demands etc; they always deliver a personalised service that understands the authorities needs. They have also been exceptionally good at ensuring good turnouts at qualitative events on a regular basis.

Susan Ritchie

Consultation manager