SMSR always go that extra mile to deliver quality research that shapes services for local people.  Alongside strong knowledge of survey development and trialling, SMSR kept themselves well briefed on national developments and best practice elsewhere.  We valued our relationship with the team at SMSR who were easy to reach to answer queries and give advice.

We have worked with SMSR over a range of projects for a number of years.  We have found them to be both understanding and responsive to our needs in undertaking various forms of consultation with the public.  The team at SMSR are always friendly, helpful and enthusiastic.

NHS Hull commissioned SMSR to undertake 3 surveys in 2006 following a competitive process.   The work consisted of a health and lifestyle survey (4000 respondents), a BME survey (1000)  and a Gypsies and Travellers Survey (300). 

SMSR proved themselves able to be able to pull in the diverse sampling frame and they successfully delivered the project on time and within budget.  Their combination of qualitative and quantitative competence has been invaluable.  Since this time they have successfully competitively tendered for other work with NHS Hull, such as a Children’s and Young People’s Lifestyle Survey (2008) and a Veteran’s (Retired Armed Forces) Survey (2010).  In both these cases they succeeded in meeting the tender brief but also added value by bringing out the key messages.

The quality of the reports and data analysis we receive from SMSR is second to none. The service and support we receive from the technical staff and those who manage our contract is excellent and timely, they are always on hand to guide us through our planning processes and have a wealth of knowledge and expertise to fall back on.

Heart of Birmingham teaching PCT commissioned SMSR to develop its patient panel 2 years ago.  The relationship isn’t merely one of commissioner/provider, it is very much a partnership.  SMSR can grasp thoughts and concepts and turn them into a reality.  Working with them feels like having extra, extremely competent members of the team.  They offer good value for money and deliver what they say.  We have since worked with SMSR on a number of other projects including the Pharmacy Needs Assessment and research into lifestyle in relation to physical activity and nutrition.  SMSR come with abundant knowledge and experience and they go that extra mile to ensure projects are completed to time and within budget.  We would definitely work with them again.

SMSR has undertaken our tenant satisfaction survey since 2006. We will have no hesitation in inviting them to tender for our next survey as they are guaranteed to deliver exactly what we require at a competitive price. They provide an efficient, reliable, flexible, professional and friendly service which always delivers on time when deadlines are tight.

Working with local authorities must prove very frustrating with the constant changing of demands and the either full on or full stop nature of the work but SMSR continue to work effectively to meet our ever changing requirements.